Privacy Policy
About This Policy
At Creative Converge, we take your privacy seriously. The information you share with us helps enhance your experience, but we treat your data with the same care as we would our own. Any data collected is used solely for improving our services and communication with you. We never rent, sell, or misuse your personal information.
This policy outlines how we gather, use, and safeguard your personal information. It also explains your choices regarding how your data is collected and managed.
Information We Collect
When you interact with Creative Converge, we may collect the following types of personal information:
Name
Email address
Phone number
Mailing address
This information is typically provided by you during order placement, account registration, or when contacting us through forms such as our Contact Us page. We may also collect records of products you viewed or purchased to better serve your interests.
How We Use Your Data
We utilize the collected information for several purposes:
To process and confirm your orders
To communicate order updates or address questions
To send newsletters, promotions, or service updates (only if you’ve opted in)
To enhance your experience and improve our website’s usability
You may receive communication via phone, email, or mailing address based on your preferences or interactions with our site.
Opting Out of Marketing
If you decide you no longer wish to receive promotional content or newsletters, you can unsubscribe by following the instructions in our emails or contacting us directly at:
📧 info@creativeconverge.com
📞 (214) 831-4853
Social Media Features
Our website may include social media plugins (e.g., Facebook Like, Share buttons). These features may collect your IP address and track page visits via cookies. These interactions are governed by the privacy policies of the third-party platforms providing them.
Sharing with Third Parties
We do not disclose your personal information to third parties, except as stated in this policy. We never sell your data.
Service providers such as payment processors or live chat systems only use your information to perform specific services on our behalf. They are contractually obligated to protect your data and are not permitted to use it for any other purpose.
Security Measures
To safeguard your information, Creative Converge uses SSL encryption and industry-standard data protection practices. While no method of data transmission or storage is 100% secure, we are committed to maintaining the highest levels of protection for your personal data.
For security inquiries, contact:
📧 info@creativeconverge.com
Account Access & Updates
Clients can log in through our website to view or modify their saved information. You can update your profile, access past orders, and manage account details in the “My Account” section.
Data Deletion & Unsubscription
You may request deletion of your account or personal information by emailing us. Upon request, we will stop using your data and unsubscribe you from communications.
We retain your information only for as long as needed to fulfill your orders or comply with legal obligations.
Use of Cookies
Cookies help us improve your browsing experience. These are small files that store information on your device to remember preferences, cart items, and improve site navigation.
You can disable cookies in your browser settings, but doing so may impact the functionality of our website. For the best experience, we recommend allowing cookies.
We also collect IP addresses and general browsing data to analyze user trends and improve the site. This information is not linked to any personally identifiable data.
External Cookies
Third-party service providers may use session cookies to enhance navigation and user interaction. We do not control these cookies, and their use is subject to their respective privacy policies.
Web Beacons (Clear GIFs)
We may use clear gifs—small graphics used to measure site performance and user behavior. These help us understand which content is most effective, without linking to personally identifiable information.
Testimonials
With your permission, we may feature your testimonial on our site. If you’d like to update or remove your testimonial, please contact us.
External Links
Our website may contain links to other sites. Please be aware that their privacy practices may differ from ours. We advise reviewing their policies before submitting personal information.
Policy Updates
Creative Converge may update this Privacy Policy periodically. Any significant changes will be communicated on our site or via email. We encourage you to review this page regularly to stay informed.
Legal Disclosure
In certain situations, we may disclose your information if required by law, legal process, or to protect our rights and operations.
Mobile Number Privacy
When you provide your mobile number, you consent to receiving service updates, order notifications, or promotional offers. You can opt out anytime by replying with “STOP” or emailing info@creativeconverge.com.
Data Protection & PCI Compliance
We are committed to your data security. All information is handled in compliance with PCI standards and data protection laws. We do not store or request credit card details directly, and we strongly advise you not to share such information with our representatives.
Global Service Centers & Confidentiality
For quality assurance, your order may be fulfilled through our global service partners. Each partner is bound by strict confidentiality agreements to protect your information.
Use of Pseudonyms
To maintain consistency and reduce confusion, some team members may use pseudonyms. This ensures a smooth and familiar communication experience, regardless of team changes.
Questions?
We’re happy to assist you with any concerns about your data and privacy.