Terms & Conditions

By accessing or using creativeconverge.com, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

General Terms

Each user of creativeconverge.com is bound by the Terms of Service stated on this page. Any disagreement or breach automatically terminates all ongoing services, consultations, or usage rights with Creative Converge.

Revision Policy

Creative Converge welcomes reasonable revision requests.

The number of complimentary revisions depends on the initial service package purchased. We generally allow 2–3 revisions provided the original concept or creative direction remains unchanged.

Requests that involve major design changes, new concepts, or additional deliverables will incur additional charges based on project scope and resources.

100% Money-Back Guarantee

Creative Converge offers a 100% Money-Back Guarantee on all design services under the following condition:

  • If you are unsatisfied with the initial design concepts for your logo or website, you may request a full refund.

Project Account Deactivation

Projects may be deactivated if:

  • The company has not been contacted for more than 10 working days (2 weeks).
  • The client becomes unresponsive to follow-ups via calls or emails.
  • No valid reason for unresponsiveness is provided.

In such cases, all allocated resources will be removed, and a reactivation fee will apply based on project type and staffing requirements.

Note: Once a project is deactivated, the refund policy becomes null and void.

Refund Policy / Money-Back Guarantee

Deposited funds are non-refundable once initial design concepts are approved or a revision is requested, except in cases where Creative Converge terminates a project for reasons unrelated to client non-performance.

Refund requests for Social Media Management (SMM) or Search Engine Optimization (SEO) services must be made within 48 hours of payment.

After this window, refunds are not available due to immediate resource allocation (software licenses, paid media tools, and creative assets).

Refunds will be processed according to the following structure:

  • Full Refund (less 10% processing fee): Request made before delivery of initial concepts.
  • 33% Refund (less 10% processing fee): Request made within 48–120 hours after delivery.
  • No Refund: Requests made after 120 hours of initial delivery, project inactivity beyond 30 days, or after final file delivery.

For SEO, SMM, and video animation packages, refunds are not granted once production begins.

Refund requests must be submitted via email, toll-free number, or live chat.

Each case will be reviewed by our Compliance Department, and clients will be updated via official company email.

Refund processing time: 25–30 business days.

Project Proposal & Custom Services

Creative Converge aims to make the service process seamless and transparent.

We provide customizable project proposals and encourage clients to collaborate actively with our creative teams.

We also maintain open communication channels with past clients for continued support and long-term partnerships.

Client Conduct

Creative Converge enforces a zero-tolerance policy toward disrespectful or abusive behavior.

We reserve the right to refuse service or terminate an account at our discretion in cases of misconduct or violation of these terms.

Ownership & Copyrights

All client properties, including logos, content, brand materials, and intellectual property created under contract, remain the exclusive property of the client once full payment is made.

Creative Converge retains full ownership of proprietary resources, tools, and design assets created internally unless otherwise stated in a signed agreement.

Clients requesting transfer of rights for company-owned materials must complete formal documentation and receive approval.

Accountability & Limitation of Liability

Creative Converge strives to deliver a seamless experience. However, we are not liable for:

  • Data loss, corruption, or technical interruptions.
  • Server downtime or connectivity issues.
  • Lost, deleted, or delayed emails.
  • Third-party disruptions or software errors.

Our liability is strictly limited to the total amount paid for the specific service in question.

Accountability

We intend to deliver a smooth experience to all our users by a decrease in causalities that you might face due to online disruptions. In case the files at the client’s end are deleted, corrupted, or lost, or if the server is unresponsive, Creative Converge cannot be held accountable for such cases and damage claims.

Creative Converge has no ownership and authority over our clients’ personal belongings and properties. It includes their names, brand names, logos, content, graphics, pictorials, themes, trademarks, etc.

Data Loss & Backup

Creative Converge is not responsible for recovering or compensating for client-side data loss.

Clients are encouraged to maintain independent backups of all delivered files..

Amendments

Creative Converge reserves the right to amend, revise, or update these Terms of Service at any time without prior notice.

We recommend reviewing this page periodically to stay informed of any updates.

SMS Terms & Conditions

By opting in to receive SMS communications from Creative Converge, you agree to the following additional terms:

Message Purpose

You consent to receive texts such as:

  • Project or service updates
  • Appointment reminders
  • Order confirmations
  • Promotional or marketing alerts
  • Message frequency may vary based on engagement.

Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

You may unsubscribe anytime by replying STOP to any message.

To receive help, reply HELP or contact us at info@creativeconverge.com.

Updates

We may revise these SMS terms periodically. Continued use of our SMS service constitutes acceptance of the latest version.

Privacy

Your SMS consent will never be shared with third parties or affiliates. For more information, review our Privacy Policy.

Indemnification

Clients agree to defend and indemnify Creative Converge from any claims, damages, or legal costs arising from misuse of our services or materials, including third-party disputes or copyright violations.

Governing Law

These Terms are governed by and construed in accordance with applicable U.S. federal and state laws, without regard to conflict of law principles.